Improving Your End User Support Model

The importance of great IT support is often underappreciated, and regardless of how well established an IT department is, there is always room to improve. In this session, we will have a philosophical conversation about how to leverage every interaction with end-users to improve the confidence that end users have in their technology and in you. Teachers have unique concerns and needs from a technology perspective, and gaining their respect can go a long way in being able to offer a higher level of support. I will share my 'seven rules' for end-user interactions, and discuss how to make effective use of each 'rule'.


Time: May 5 - 2:00 PM
Location: Room 103
Audience Level: Novice
Audience Knowledge: No prior experience on this topic is needed.


Tech Talk Live is the only conference of its kind in the region specifically designed for IT pros in education.


1020 New Holland Avenue
Lancaster, PA 17601

(717) 606-1770