Getting the Word Out!

Desktop Support can be a wild, wacky, and challenging task on the best of days. One never knows what the day will bring, and the variety of problems, personalities, and predicaments can sometimes seem overwhelming. One way to avert some of the daily chaos is to be proactive and get information out to users who are willing to help themselves. How you make an impression varies with your institution, but you can start with a few basics. This presentation will discuss how you get the word out to your users: What does your user need to know? What are the best forms of outreach--email, social media, websites, tip sheets, newsletters, posters? Who are you trying to reach--staff, students, parents? How do you create useful media to share? Where do you get ideas? What tips are best not shared? How do you catch your user’s attention amidst the daily tumult of competing information? I will present my strategies and ideas and encourage attendees to share what works for them.


Time: May 5 - 9:00 AM
Location: Room 103
Audience Level: Intermediate
Audience Knowledge:


Tech Talk Live is the only conference of its kind in the region specifically designed for IT pros in education.


1020 New Holland Avenue
Lancaster, PA 17601

(717) 606-1770