osTicket – Open Source Support Ticketing System

An end user submits a support ticket. It magically gets fixed. The ticket gets closed. What the end user does not know is that it took the IT Staff an hour of Googling to resolve the issue. All it ended up being was one setting that was misconfigured. The help desk may get overlooked sometimes in discussions, meetings, or just simple maintenance, but it is a vital piece to the technology department. It allows your IT staff to work more efficiently on incoming issues and prioritize requests to make sure everyone is happy from the top-down. All past, future, and FAQs can be documented in one location allowing your staff to search through old tickets to find solutions for the new ones. This presentation will focus on the open source platform “osTicket” that is used in our district. It will cover everything from installation and setup to how we use it daily.


Time: May 2 - 11:30 AM
Location: Room 110
Audience Level: All
Audience Knowledge:


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