Managing Business Users with a Technical Vendor

For about 18 months, the presenter worked with nontechnical business users who were using a new application that was developed by a team of three very technical workers who had just started their own company. The application is used to, but not limited to, assist with pulling lists of alumni, formatting emails, sending out scheduled emails, managing department-wide events and their registration, and accepting payments. Our business users were the testers. This was the first time the company was going live with a client, as there was a working relationship with the CEO. However, communication between the two caused a lot of stress on both parties. Deliverables were not met, and personalities did not mesh well. It was not until weekly scrums and communication channels were implemented that the relationship, communication, and ability to work fluidly together improved. Weekly scrums are no longer used and a vendor committee composed of the most savvy of the business users and one representative from the team has been adopted. In this session, an outline of the situation will be shared, as well as how the use of weekly meetings and the right channels of communication moved everyone towards a better working state.


Time: May 8 - 11:30 AM
Location: Room 104
Audience Level: All
Audience Knowledge: None


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