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Tech Talk Live Blog

Customer Service and IT: Keys to Successful End User Support – Part 8 – Attitude

Susan Koetzle Hoffman


This is the eighth of several posts that will address customer service and IT. To read previous posts in this series, click on Part 1, Part 2, Part 3, Par​t 4, Part 5, Part 6, or Part 7.​ A person’s attitude contributes greatly to the outcome of any project.  In the same way, the attitudes of individual staff members can affect the […]

Intelligent Personal Assistants – The Future Is Now!

Litty Kurian


An intelligent personal assistant (IPA) is artificial intelligence software that can perform common utilitarian tasks based on human input. They have become quite the rage recently. Some of the well-known ones are Alexa from Amazon, Siri from Apple, Microsoft Cortana, and Google Assistant. They use voice recognition to process human commands, provide information, or perform certain utilitarian […]

PowerShell and Version Control with Team Foundation Server/Git

Shawn Mellinger


​I have a confession to make; I have been very lax about version control in my PowerShell scripts. It is easy to view scripting from a sysadmin mindset. The script exists to fix a problem or process that existed. Then when that process changes just make appropriate changes to the script. Complications arise when you […]

Virtual Appliances and Serial Ports

Brian Steigauf


I love virtual appliances. All of the ease of use, none of their subpar hardware. If you already have a highly available, redundant virtual infrastructure, why would you add hardware that is outside of your control? Plus, you can replicate the “appliance” to have a cold standby that you can bring up in minutes, should […]

Technology Budgeting 101 for School Districts

Jessica Diller


It is that time of the year when school districts are finalizing budgets and forecasting spending for the 2017-18 fiscal year. Unlike outside industry, schools have to plan for upcoming school years with many factors still up in the air, such as new administrations, budget impasses, new guidelines, and new legislature and policy changes. Schools […]

Setting Up Cisco Meraki Access Points

Frank Olshansky


Meraki access points (APs) have a number of options that can be set, and sometimes it is hard to find the right setting in their documentation. The goal of this post is to walk step-by-step through the process to set up a Meraki wireless network. First, you will need to set up the APs is […]

Information Architecture Example for SharePoint Online Extranet Sites

Margie Morales


Recently a request came in to create a new extranet site for an internal business unit for the purpose of collaborating with external people. I figured this would be a great opportunity to evaluate using SharePoint Online on Office 365 instead of my usual task of adding a site to an existing on-premises SharePoint. Starting […]

Skype for Business Upgrade

Dave Light


I recently upgraded our Lync 2013 infrastructure to Skype for Business 2015.  Starting out I thought this would be easy, right?  It is nothing more than just a big cumulative update for Lync 2013 server, just hit next, next, finish, and you are done.  While the upgrade was fairly easy, there was a little more to it than […]

Check Your Pockets for a Data Breach

Nancy Morris


An article published in Infosecurity Magazine in 2016 reported that as many as 22,000 USBs are left at dry cleaners every year. Even worse, some 973 mobile phones are also absentmindedly left behind in pockets and handed in, the study found. For the past several years, security has been the #1 topic of interest to our audience […]

Link Layer Discovery Protocol and Hostnames

Roy Hoover


Link Layer Discovery Protocol (LLDP) is a protocol designed to be used by network devices for advertising their identity, capabilities, and neighbors. This is an open standard version of vendor specific protocols like Cisco Discovery Protocol (CDP).  These protocols are very useful when deploying voice over internet protocol (VOIP) telephones. Typically, a network that includes VOIP telephones […]

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