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Tech Talk Live Blog

The Most Important Tool in Your Toolbox: Buy-In

Matthew Kernicky


Roughly a year ago, I wrote an article on this blog entitled Using Swimlane Diagrams to Document Business Processes. In it, I used modified versions of diagrams developed while performing business analysis for our human resources department. Roughly one year later, I find myself working on a new project with a new group of stakeholders […]

Database Diagramming

Greg Hess


In application development it is often helpful to visualize your database structure.  This is useful for existing databases to make sure you have all the relationships defined correctly, and especially for new projects as you are building the database.  I recently needed to dive back into database diagramming, so I opened Visio Professional 2016 … […]

Google Chrome Administration Tips and Tricks

Dave Light


Over the last few years, I have learned some of the ins and outs of G Suite (formerly known as Google Apps for Education or GAFE).  Here are some tips and tricks for managing your Chrome OS devices and users. Whitelisted Domains The whitelisted domains setting within the Google Admin center lets users in your […]

Should Technology Leaders Be Considered CIOs?

Nancy Morris


Graeme Philipson, an IT industry veteran and analyst who was co-founder of MIS magazine discusses the title Chief Information Officer (CIO). “The idea was that it [CIO] was a C-level position, the same as the CFO’s or COO’s, and was meant to reflect the fact that the Senior IT person should be on the board […]

Customer Service and IT: Keys to Successful End User Support – Part 10 – Best Practices

Susan Koetzle Hoffman


This is the tenth in a series of posts that will address customer service and IT. To read previous posts in this series, click on Part 1, Part 2, Part 3, Par​t 4, Part 5, Part 6, Part 7, Part 8, and Part 9.​ In the last customer service blog, I examined the personnel skills needed to provide excellent support with a positive […]

The Blind Shall See – Part 2

Roy Hoover


In my last post about visibility I talked about looking at information from your network gear in order to see what is happening or to better manage your network. In this post, we will look at the implications of breaking encryption on user data passing through your network in order to manage it. Sometimes you […]

Adobe and Microsoft Resources for Teachers

Karen Oberly


One of the top questions we hear from schools subscribing to the Microsoft Enrollment for Education Solutions (EES) and Adobe Enterprise Term License Agreement (ETLA) is: “Where can we go to get resources for our teachers?” Both Microsoft and Adobe are committed to providing resources to their education customers in as many ways as they […]

Creating a Google Map on a Web Page

Thai Tran


Google Maps is a free web mapping service developed by Google that provides geographical information. It has a JavaScript API to customize the maps and to display them on a web page. As the user drags the map, the grid squares are downloaded from the server and inserted into the web page. The Google Maps […]

New Password Guidelines

Brian Steigauf


Everybody knows the routine, you have to change your password (because your IT or technology department is making you). So, you go through the process of coming up with some way of fitting your company’s password policy. I will make a guess of what it is . . . a minimum of seven characters, at […]

Artificial Intelligence – Boon or Bane?

Litty Kurian


Artificial Intelligence has been in the news quite a lot recently. We hear about the use of Artificial Intelligence being used in Intelligent Personal Assistants, self-driving vehicles, medical treatment, etc. So what exactly is Artificial Intelligence aka AI? Artificial Intelligence is intelligence exhibited by non-biological entities such as machines, robots, etc. that exhibit cognitive functions […]

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